Frequently Asked Questions
How do I pay for a gig? +
You can pay using Paystack or Flutterwave with any Nigerian debit/credit card, bank transfer, or USSD. Funds are held in escrow until you approve delivery.
When is money released to the freelancer? +
Funds are released automatically when you mark the order as complete, or after 7 days of no dispute following delivery.
What if I'm not happy with the delivery? +
Request a revision within the agreed revision count. If still unsatisfied, raise a dispute and our team will mediate.
How do I withdraw my earnings? +
Go to Dashboard → Earnings → Withdraw. Payouts are processed within 24–48 hours to your registered Nigerian bank account.
Is my money safe? +
Yes. All payments are held in escrow by Paystack or Flutterwave until you confirm delivery. We never release funds prematurely.
How long do I have to complete an order? +
The delivery time is shown on the gig. Both parties agreed to the timeline at checkout. Late deliveries trigger automatic reminders.
Can I cancel an order? +
Yes, within 24 hours of placing an order if work hasn't started. After that, raise a dispute and our team will review.
How are disputes resolved? +
Our support team reviews all evidence submitted by both parties and makes a fair ruling within 3–5 business days.
Still need help?
Our support team typically responds within 24 hours.
